Delivery Policy

At Farzana Herbs, we value your trust and strive to deliver your orders in the most timely and efficient manner. Our delivery policy outlines the process, timelines, and terms to ensure clarity and transparency for our customers.

1. Order Processing

  • Orders placed before 5:00 PM (except Sundays) are processed and dispatched on the same day after confirmation.
  • Orders placed after 5:00 PM will be dispatched the next working day.
  • Orders received on Sundays or public holidays will be processed on the next working day.

2. Delivery Timelines & Coverage

  • Karachi Deliveries: Typically within 2 working days. In rare cases such as heavy traffic, remote locations, or natural disruptions, delivery may take up to 3 working days.
  • Out of City Deliveries: 6–8 working days through trusted courier partners. Deliveries to metro cities may arrive sooner, while remote areas may take slightly longer.

3. Shipping Charges

  • Free shipping is available on all orders above Rs 2,500/-.
  • A flat shipping fee of Rs. 280/- will be charged on orders below Rs. 2,500/-.

4. Possible Delays

Farzana Herbs will make every effort to deliver your order within the mentioned timeframes. However, delays may occur due to the following reasons:

  • Natural disasters, strikes, or unforeseen events
  • Courier service disruptions or traffic congestion
  • Incorrect or incomplete shipping details provided by the customer

5. Contact & Support

For any queries related to delivery, please contact our support team:

  • Phone/WhatsApp: 0333-3490199 / 0335-3226865
  • Store Address: Gulshan-e-Iqbal Block 3, KDA Market, near Masjid Siddiqe Akbar, Karachi